Support
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If you need help with your aikuaa account, on the web or in the app for iPhone and Android, write to us. Here is how, and what to include in your message.
How to reach us
The support channel is the email address contacto@aikuaa.ai. Do not send us your password or your verification codes. Write from your account’s email address and tell us:
- the email you use to sign in to aikuaa;
- the name of your organisation or of the event;
- what you were doing and the message you saw, as literally as you can;
- if it happened in the app, whether you use iPhone or Android.
I did not receive the code to delete my account
The code arrives at the account’s email address and expires within minutes: the form shows the exact time limit when you request it. If it does not arrive:
- check your spam or junk folder;
- make sure you typed the same email you use to sign in to aikuaa;
- wait a minute and request another code: only the latest one you receive is valid;
- if it still does not arrive, write to us: some accounts cannot be deleted automatically, and those requests are handled through support.
The page says my account cannot be deleted automatically
This happens when the account holds content or activity that belongs to an organisation — for example, projects created or files uploaded to a shared workspace. Deleting it automatically would also erase that content, which is not yours alone.
Write from the account’s email address asking for the deletion. If the request concerns an organisation’s content, we forward it to that organisation, which is the party that decides on that content.
I cannot sign in to my account
aikuaa accounts are enabled by each organisation. If you cannot sign in, first check with your organisation that your account is still active; if the problem persists, write to us.
Privacy and your data
To find out which data we process or to exercise your rights over it, read the privacy policy or write to the same address.