Delete my account
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On this page you can delete your aikuaa account — the one you use in the aikuaa app for iPhone and Android and in the web app — together with your personal data. You do not need the app installed. AIKUAA.AI - INTELIGENCIA CORPORATIVA E.A.S. is the company that operates aikuaa.
How it works
The deletion is confirmed with a code we send to the account’s email address, to check the request is yours:
- enter the email you use to sign in to aikuaa;
- if there is an account with that email and it can be deleted from here, we send it a 6-digit code, which expires within minutes: the form shows the exact time limit. The email is written in Spanish;
- enter the code to confirm: the account is deleted at that moment and cannot be recovered.
Also from the app
If you have the app installed, you can do the same under Preferencias → «Eliminar mi cuenta».
What is erased
Once you confirm, your account stops being accessible immediately and we erase:
- your name, your email, your password and the sign-ins linked with Google or Microsoft;
- your active sessions;
- your conversations with the assistant and the files you uploaded in them;
- your profile photo;
- your link to the organisations and events you took part in;
- the record of your permission for the use of artificial intelligence.
What we keep
After the deletion we keep the following:
- the record that you accepted an event’s terms: it is detached from your identity at once and erased after 60 days;
- a technical record of the deletion — an internal identifier, its status and dates, without your name or email: it is erased after 31 days and exists so that an old session cannot be used again;
- security, audit and service-usage records: they are left without your name, your email or your account identifier, though they may include technical data about a sign-in, such as the IP address and the browser;
- your name as author on content you published on behalf of an organisation — for example, an exhibitor’s profile or an event notice — because it is part of that content;
- the organisation’s documents, databases and other content, which belong to it;
- records we must keep by legal obligation or to resolve an ongoing dispute.
If you cannot complete the request
Some accounts cannot be deleted automatically: those holding content or activity that belongs to an organisation — for example, projects created or files uploaded to a shared workspace — and platform administration accounts.
The code also does not arrive if the email does not match any account. In any of those cases, write to support from the account’s email address.